Privacy Policy

Last updated: 14 April 2026

1. Introduction

ESS Solutions Drinks & Packaging ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit enquiry or quote request forms, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.

2. Information We Collect

We may collect the following types of information when you interact with our website:

2.1 Personal Information

When you voluntarily submit a contact form, quote request, or enquiry on our website, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Details of your enquiry or packaging requirements

2.2 Enquiry and Quote Form Data

When you submit a packaging quote request or general enquiry through our forms, we collect the information you provide, including your service preferences, estimated quantities, and project details. This data is used solely to respond to your request and provide you with relevant information about our services.

2.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, contact requests, and quote submissions
• To provide information about our soft drink supply and packaging services
• To process and manage orders and business relationships
• To improve our website, services, and user experience
• To send relevant business communications (only if you have opted in)
• To comply with legal obligations and protect our legitimate business interests
• To analyse website traffic and usage patterns for internal reporting

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, such as session management and security features.
• Analytical Cookies: Help us understand how visitors use our website, which pages are most popular, and how users navigate through the site. This data is aggregated and anonymised.
• Functional Cookies: Remember your preferences and choices to provide a personalised experience.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of our website.

5. Data Sharing

We value your privacy and are committed to protecting your personal data. We want to be clear about our data sharing practices:

• We do not sell your personal information to any third parties under any circumstances.
• We do not rent or trade your data with external organisations for marketing purposes.
• We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
• We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of ESS Solutions, our clients, or others.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with restricted access
• Regular security assessments and updates
• Staff training on data protection best practices
• Encryption of data transmitted through our website

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards reasonably possible.

7. Third-Party Services

Our website may use third-party services to help us analyse and improve our online presence. These services may include:

• Google Analytics: We may use Google Analytics to collect anonymised data about website traffic and user behaviour. Google Analytics uses cookies to gather this information, which is processed in accordance with Google's Privacy Policy.
• WhatsApp: Our website provides a WhatsApp contact button for your convenience. When you choose to contact us via WhatsApp, your communication is subject to WhatsApp's own privacy policy and terms of service.
• Google Maps: We may embed Google Maps on our contact page for location reference. Your use of Google Maps is governed by Google's Privacy Policy.

We recommend reviewing the privacy policies of any third-party services before engaging with them.

8. Your Rights

You have certain rights regarding your personal information. Depending on your location and applicable laws, these may include the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal data.
• Deletion: Request that we delete your personal data where there is no compelling reason for its continued processing.
• Restriction: Request that we restrict the processing of your personal data in certain circumstances.
• Objection: Object to the processing of your personal data where we rely on legitimate interests.
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within 30 days.

9. Retention of Data

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including:

• Enquiry and quote form data: retained for up to 24 months from the date of submission, unless an ongoing business relationship exists.
• Client and order data: retained for the duration of the business relationship plus any period required by applicable laws and regulations.
• Website analytics data: retained in anonymised form as permitted by our analytics service providers.

After the retention period, your personal data will be securely deleted or anonymised.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Significant changes to this policy will be communicated through a notice on our website. Your continued use of our website after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: